SUSPIRO - HANDWOVEN TEXTILES MEET MODERN LIFE
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SHIPPING AND RETURNS

SHIPPING INFO
  • Our items are sent in boxes within 3 to 5 business days after you placed your order. We use USPS Priority Mail for domestic shippings. 
  • Orders within the US typically arrive in 2-3 business days. Please note that we cannot guarantee delivery dates.
  • Priority Mail comes with a tracking number. 
  • Insurance is included in our shipping.

INTERNATIONAL SHIPPING
  • International orders are shipped via First Class Mail and arrive in 7-14 days for most countries. 
  • International orders include tracking information. Please note that we cannot guarantee delivery dates.
  • Insurance is included in our shipping. 
  • ​For overseas shipments, customs can delay packages by up to 6 weeks. This does not happen often but that it can happen.

REFUNDS OR EXCHANGES
  • We do not accept refunds but we gladly offer exchanges.
  • Exchange shipping costs are on us but they have to be within 15 days of receiving your package. 
  • To request an exchange, please contact us to hello@shopsuspiro.com  with your order number, a link to the new product you want and we will provide you a return shipping label.
  • We will ship the new item once we have received the old order. For more information contact us to  hello@shopsuspiro.com
  • Returned products should be unworn and in good condition, or additional charges may apply.
  • Keep in mind that all our products are handmade and that a  slight variation in the fiber color, texture & finish can be expected and are not considered defects. In the event that you feel you have a defective item, please contact via Inbox with your order number and a photo of the product. We diagnose the problem and we will offer you to fix or replace the item.

ORDER CHANGES / CANCELLATIONS
  • We are unable to accept order cancellations.
  • If you’d like to make a change to your order, we’d be happy to help you as long as your order hasn’t shipped. 
  • If you need to make a change to your shipping address, email us at  hello@shopsuspiro.com as soon as possible. We can change the address as long as the package has not left our facility.​

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SUSPIRO © COPYRIGHT 2015. ALL RIGHTS RESERVED.
  • HOME
  • SHOP
    • ALL
    • SUMMER BAGS
    • MESSENGER BAGS
    • CROSSBODY BAGS
    • WORKBAGS
    • BACKPACKS
    • TOTE BAGS
    • TRAVEL ACCESSORIES
    • HOME DECOR
    • SALE
  • LIBRO
  • ABOUT
  • STORIES